Policies

About

Ruth Barzel Jewelry Design is a small handmade company located in Arlington, VA. All jewelry is designed and made by owner and designer Ruth Barzel. To find out more about Ruth and the company, visit the About page.

Shipping

We offer free first class U.S. shipping on all orders. You also have the option of upgrading to U.S. Priority or Express shipping. For international customers, we offer first class international shipping only.

We know you’re eager to get your order! Please allow 3–5 business days for your jewelry to ship. We will ship faster whenever possible. We may need extra time to make large orders and custom orders. If your order will take longer than 3–5 days to ship, we will let you know.

Upgrading to a faster shipping method does NOT change the date on which your order will be shipped; it changes only the amount of time it takes to arrive after it ships.

If you need your order by a certain date, please contact us. We will do our best to accommodate you.

Arrival dates can only be estimated; they cannot be guaranteed. Once a package is in the mail, we have no control over it.

Prices for shipping are as follows:
USPS First Class Mail: free
USPS Priority Mail (1–3 days): $8.00 for first item; $2.00 for each additional item
USPS Express (1–2 days): 29.99 for first item; $2.00 for each additional item
USPS First Class International Mail—Canada: $10.00 for first item; $2.00 for each additional item
USPS First Class International Mail—All other countries: $14.00 for first item; $2.00 for each additional item

Tax

To comply with Virginia’s tax laws, we are obligated to charge 6% sales tax on all purchases, regardless of the buyer’s location. Even if you live in a state with no sales tax or in a country other than the United States, we still have to charge you sales tax.

Returns and Exchanges

We want you to love your jewelry! If you are not happy with it for any reason, or if you just changed your mind, please contact us within 7 days of receiving your order to get a shipping label to return your jewelry (U.S. customers only).

Jewelry returned in new, unused condition, in its original packaging, is eligible for a full refund, minus the cost of return shipping. To be eligible for a refund, we must get your jewelry within 14 days after you received your order.

Unless there is a defect in materials or workmanship, we do not cover the cost of return shipping. Return shipping fees will be deducted from your refund.

If your jewelry arrives damaged or breaks due to a defect in materials or workmanship, return shipping is on us; you will not be charged for it.

When returning jewelry, please insure the package for its full value and pack it carefully. We are not responsible for loss or damage that occurs during shipping.

International Customers

Buyers are responsible for any customs and import taxes, including VAT fees, that may apply. We do not reimburse for any of these, nor are we able to provide information about them.

If you have questions about your country’s customs fees, import taxes, or VAT fees, please contact your country’s postal service.

We are not responsible for delays due to customs.

We cannot send return shipping labels to countries other than the United States.

Repairs

If your jewelry breaks owing to a defect in materials or workmanship, we will fix it at no charge. If it breaks owing to wear and tear, we will fix it for a small fee. Please contact us if you need something repaired.

Custom Orders

We love custom orders! If you would like something designed just for you, please contact us so we can discuss your ideas.

Privacy policy

We will only use your shipping and billing address, and contact information:

To communicate with you about your order
To fulfill your order
For legal reasons

Copyright

All photos and text on this website are copyrighted and may not be used without permission from Ruth Barzel Jewelry Design.

Questions

If you have questions about your order or about anything else, please contact us.